Privacy Policy

Webhaus (ACN 695 255 120) (we, us, our) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you use www.thewebhaus.com.au (the Website) or deal with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Please read this policy together with our Terms and Conditions.

What personal information we collect

When you fill in a form on the Website, we collect the details you choose to give us. This can include your first and last name, work email address, phone number, company name, website address and information about your project or enquiry.

When you book a call through our booking page, we collect your name, email address and the details of your booking. If you email, call or meet with us, we keep a record of that communication.

When you browse the Website, we automatically collect technical information such as your IP address, browser and device type, the pages you visit, how long you stay and the website that referred you.

We do not intentionally collect sensitive information, such as health information or details about your racial or ethnic origin. Please don’t include sensitive information in our forms.

How we collect it

We collect personal information directly from you when you complete a form, book a call, email or phone us, or meet with us. We collect technical information automatically through cookies, Google Analytics and the server logs kept by our hosting provider.

Occasionally we receive information about you from someone else, such as an agency partner who refers you to us, or publicly available information about your business. Where we do, we handle it in the same way.

You can browse the Website without telling us who you are. If you’d like us to reply to an enquiry or provide services, we’ll need your contact details to do so.

Why we collect, use and hold it

We use personal information to:

• respond to your enquiry and prepare proposals and quotes
• provide our services and manage our relationship with you
• send you information about our services, where you have agreed to receive it or it relates to an existing enquiry or engagement
• understand how people use the Website so we can improve it
• keep the Website and our systems secure
• meet our legal and regulatory obligations.

We only use your personal information for these purposes, for related purposes you would reasonably expect, or where the law allows or requires it.

Cookies and analytics

Cookies are small files stored on your device. We use Google Analytics 4 to understand how visitors use the Website, such as which pages are visited and how long people stay. Google Analytics uses cookies, and the information is processed by Google, including outside Australia. We look at this information in aggregate and do not use it to identify you.

You can turn off or delete cookies in your browser settings, or opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. The Website will still work.

Some pages include content from other providers: a map from Google Maps, our booking calendar from Google Calendar, videos delivered by Bunny.net, and Google reviews displayed through Feedspring. When you view this content, the provider may receive your IP address and set its own cookies under its own privacy policy.

Who we share it with

We share personal information only with the service providers who help us run the Website and our business, and only as needed for them to do so. These include:

• our website host, Vercel
• our form-handling service, Formspark, which delivers form submissions to us
• Google, for analytics, email, calendar and booking
• other software we use to manage projects and communicate with clients.

We may also share personal information with our professional advisers, such as accountants and lawyers, or where the law requires or allows it. We do not sell or rent your personal information.

Disclosure outside Australia

Some of our service providers store or process information outside Australia, including in the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the Australian Privacy Principles.

Marketing communications

We may send you information about our services where you have agreed to receive it, or where it relates to an enquiry or engagement with us. Every marketing email we send includes a way to unsubscribe, and you can also ask us to stop at any time using the contact details below. We comply with the Spam Act 2003 (Cth).

Security and how long we keep it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. These include secure (HTTPS) connections, access controls and reputable service providers with strong security practices. No method of sending or storing information online is completely secure, so we can’t guarantee the security of information you send us.

We keep personal information only for as long as we need it for the purposes in this policy, or as long as the law requires. When we no longer need it, we take reasonable steps to destroy it or remove anything that identifies you.

Links to other websites

The Website contains links to other websites, such as our LinkedIn page and Google Business Profile. We are not responsible for the content or privacy practices of those websites, so please read their privacy policies.

Accessing and correcting your information

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us. There is no charge to make a request. We will respond within a reasonable time, usually 30 days. If we can’t give you access or make a correction, we will tell you why in writing, unless that would be unreasonable.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can look into it. We will respond within 30 days.

If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be on this page, with the date it was last updated.

Contact us

For any questions about this policy or your personal information, contact us:

Webhaus
24/205 Port Hacking Rd, Miranda NSW 2228
Email: info@thewebhaus.com.au
Phone: 1300 106 020